Privacy Policy

Last Updated: 19 November 2025

360 Media Works Ltd t/a Teesside Trade Services ("we," "us," or "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and submit enquiries through our lead generation service.

Please read this Privacy Policy carefully. By using the Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information

When you submit an enquiry or request a quote through our Site, we may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Telephone number
• Postal address or postcode
• Property details and project requirements
• Any other information you choose to provide in your enquiry

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit

1.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Lead Generation and Referral

2.2 Other Uses

• To respond to your enquiries and communicate with you
• To improve our Site and services
• To analyze Site usage and trends
• To prevent fraud and enhance security
• To comply with legal obligations
• To send you marketing communications (only with your consent, where required by law)

3. How We Share Your Information

3.1 Third-Party Service Providers (Partners)

When you submit an enquiry through our Site, your personal information will be shared with one or more of our carefully selected Partners who provide the services you are requesting. These Partners are independent third-party contractors and are not employees or agents of 360 Media Works Ltd t/a Teesside Trade Services.

Our Partners will use your information to contact you, provide quotes, and potentially perform services if you choose to engage them. Each Partner is responsible for their own handling of your personal data in accordance with applicable data protection laws.

3.2 Other Third Parties

We may also share your information with:

• Service providers who assist us in operating our Site and business (e.g., hosting providers, analytics services)
• Professional advisors (e.g., lawyers, accountants)
• Law enforcement or regulatory authorities when required by law
• Potential buyers or investors in the event of a business sale or merger

3.3 No Sale of Personal Data

We do not sell your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal information based on the following legal grounds:

• Consent: When you submit an enquiry, you consent to us sharing your information with our Partners
• Legitimate Interests: We have a legitimate interest in operating our lead generation business and improving our services
• Legal Obligation: We may process your data to comply with legal requirements

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain enquiry data for up to 3 years from the date of submission, after which it will be securely deleted or anonymized.

6. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct any inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to our processing of your personal information in certain circumstances
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us at:

13. Complaints

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority: